Refunds & Returns

No claim will be considered after 3 days.

Products must be returned in original packaging or in a new box, with an RMA number supplied by Silhouet-Tone Customer service. The customer is responsible for the correct repackaging of products when returned to ensure damage does not occur during shipment (any damage resulting of that negligence will be the client’s responsibility). All products must be received within 30 days from the day the RMA was issued. Transportation and repacking fees are not considered under the warranty terms and are payable by the client. Returns may be subject to a 20% handling or restocking fee and transport fee. Silhouet-Tone reserves the right to refuse returns if the reason is unsatisfactory. Without an RMA number, all merchandise is returned to the sender at his/her expense. All merchandise must be inspected upon receipt. Damaged or missing items must be reported within 48 hours of receipt of order.

*All the pictures on our website are not contractual and for reference purposes only.

*Transport is by ground (standard). At the client’s expense orders can be shipped by air.