Shipping & Handling
Silhouet-Tone USA understands that your order represents a need for your business. With this in mind, our shipping department strives to ensure that you never have to go without the items you require. This is why parcel orders received by 12:45 EST will ship the next business day. Orders can ship only to a non-P.O. Box address in the Continental United States, Alaska, Hawaii, and Puerto Rico.
*Parcel packages will be delivered via FedEx. Applicable shipping options will be offered to you at the time of purchase.
*Freight orders : Some items can take no longer to arrive because of production delays and shipping terms. Please contact us for a quote and lead time on freight items. Tracking information is also available upon request.
*White Glove Shipping: Allow us to aid you with the delivery and placement of large packages such as massage tables and specialized equipment. White Glove delivery may include the following services:
- Notification call or scheduled appointment prior to delivery
- Lift gate at delivery
- Minor assembly
- Delivery up 2 flights of stairs
- Removal of all shipping debris (shipping pallet, cardboard, and protective wrapping)
For more information, please call Silhouet-Tone USA Head Office.