Silhouet-Tone USA is lucky to call Miami, Florida our home base, but we service clients all over the United States and many of us travel to see you at tradeshows, training seminars, and conventions as well. For those of you who haven't met us, we are a team comprised of knowledgeable and capable individuals who strive to provide the very best in quality products and unbeatable customer service. We hope to see you soon!
Meet the Team Behind Silhouet-Tone USA
General ManagerFrancois Requier is a veteran in the spa and wellness industry with international and domestic experience spanning over 20 years. He holds a masters degree in Economics and International Finance from the University of Birmingham in the UK. As the managing director of operations in the United States, he contributes to the planning and execution of our goals and forecasts our future in the industry. Francois is a proven leader and project manager, and he thrives as the director of a national corporation due to his superior commitment to customer service—often going above and beyond to exceed expectations.
National Account Representative (North)
As our National Account Representative, Laurie Krebs is recognized as a leader in our organization. Laurie works locally in the Midwest, but services clients across the United States. She is an ever-present member of our team at tradeshows and events throughout the country. Her exemplary customer service skills and unfailing passion for her clients’ accomplishments have proven to be the cornerstone of her success. She believes knowledge is power, and she strives every day to learn and grow within the skin care industry.
National Account Representative (South)With over 8 years of experience in Project Management & Business Development as well as Product Development & Marketing for spa equipment, Ben Hollandsworth brings a variety of skills and expertise to the Silhouet-Tone team. Ben has procured, managed and marketed for over 125 spa equipment manufacturers and is well versed in the available options on the market today. His experience includes management of purchasing and procurement for major cruise lines and franchises. He has consulted and managed opening orders and has overseen the design and implementation of special amenities for award winning Hotel Resort Destinations and Day Spas. Ben’s attention to detail and commitment to his clients’ success has earned him recognition as an experienced voice in the Spa Equipment Industry.
Sara joined the company in January of this year.
Shipping / Receiving
Alberto joined the company in 2018.
Kevin is an integral part of the team.
Rodrigo joined the company in 2019.
Repair TechnicianDevany Galue is one of our most knowledgeable staff members with the ability to repair and maintain our entire line of equipment. With a degree from ITT Tech in Miami, Florida and extensive training with the Silhouet-Tone chief repair operation, his skills are invaluable to our team. Devany is a responsible individual with an outstanding work ethic.
After Sales Service CoordinatorRosellen Gaffney has been an employee of Silhouet-Tone since 2008. Working remotely from Vermont, Rosy has become an authority in our organization. Rosy possesses an extensive customer service background that began in 1988, and her professionalism shines through in her interactions with customers. Her current role entails helping our clients in areas such as troubleshooting and repairs, and she works hard to ensure that clients have the best possible experience when dealing with service issues by minimizing inconveniences and restoring units as quickly as possible.
Electrolysis ExpertVickey Panos has recently joined our team here in Florida to provide skill specific customer support along with direct access to information for our valued and potential clientele. With over 20 years of experience in practicing, training and education within the Esthetics and Electrolysis industries, her knowledge is a true asset. Vickey`s background as an owner of a Private Career College, Curriculum Developer and Professor at Seneca College in Ontario, Canada is the reason we are fortunate to have her here with us!